Lodge & Home Rentals

Bed Linen, Towels and Tea Towels are provided, however, towels for the hot tub are not.

Arrival and departure – Guests are asked to arrive after 4pm and depart before 10am unless stated otherwise on your Reservation Agreement. We request that cottages are left clean and tidy on departure.

The accommodation is all non-smoking.

The property is available only for the number of people as quoted on the Reservation Agreement. Any other guests using the facilities will be asked to leave and/or additional costs will be payable, unless this has been notified and given permission by email from Lodge & Home Rentals. Fold-up beds or sofa-bed usage must be prebooked, at a charge of £100 per guest. Tents, motorhomes, caravans and/or any form of camping are strictly prohibited at our venue and its premises.

Refundable Damage Deposit/Charge – this will be returned in full following your stay by BACS or card refund if you and all members of your party agree:

• To keep the property clean and tidy
• To leave the property in a similar condition as you found it when you arrived
• To strip beds of bed linen (not pillow or mattress protectors) prior to your departure
• No excessive wear and tear or breakages
• To remove all bottles and rubbish from the property
• To move furniture back to its original place
• To clean the kitchen, including the cooker
• Dirty crockery/cutlery/glasses to be washed & put away
• Food cupboards, fridges and freezers are cleared out
• Hot tub lid is carefully replaced
• Outdoor cushions put away and litter removed each evening.

In the event of breakages or damage, the detail will be notified and discussed with the client prior to deduction from the refundable damage charge.

 

 

Cancellations

 

Compensation will not be payable where any change or cancellation plans result from Lodge & Home Rentals. Except where otherwise expressly stated in these Conditions, we will not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to properly perform any of our respective obligations to you, which is due to any event(s) or circumstance(s) that require the booking to be cancelled or the reserved venue to be unavailable for customers. By way of example, such circumstances include fire, flood, exceptional weather conditions, pandemics, damage of the property by any cause (other than negligence of us), a change in ownership of the properties, company liquidation or property sale. No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by us to you.

Weather and Snowfall

We will not be able to offer you a refund if you are unable to enter the property because of any weather condition, be it snowfall or otherwise. You are strongly advised to take out independent holiday cancellation insurance to cover you for having to cancel your holiday due to heavy snowfall or any other conditions which may affect your journey and arrival.

Illness and Bereavement

Unfortunately due to illness or bereavement we can’t cancel or change your booking; for this reason we recommend taking out holiday insurance.

Prices

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.

Capacity

It is a booking condition that the number of people occupying the property may not exceed the advertised capacity, without prior written consent. Suppliers may terminate your booking without refund in the event you breach this condition in accordance with their terms and conditions. In some circumstances we do allow day guests for an extra fee (on request).

Activities and Catering

Should your guest numbers change for activities or catering that have been added to your reservation and booked through Lodge & Home Rentals, we are only able to amend the number of people up until 2 months before the check-in date. For any last minute changes after this cut-off point, we are unable to guarantee a change in the number of people or any refund.

 

Candles – No naked flame candles are allowed in the venue, please use LED only.

Behaviour- We expect all our clients to have consideration for other people in the vicinity, with particular focus on noise levels after 10.00pm. If in the owner or property managers reasonable opinion, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the property. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Should we receive complaints concerning your behaviour and specifically noise, we reserve the right to permanently withhold some or all of your refundable damage charge.

Music – No outdoor music (smartphone & iPod included) is permitted after 10pm. All music & noise must be retained at an acceptable volume during your stay. Indoor music – All amplified music must be played within the house and during this time, all conservatory doors and all windows must be closed. Live bands must stop playing by 11pm. All amplified music must cease by midnight. All other music must cease by 1am, such as Bluetooth speakers.

External suppliers – Prior to your stay, we must be notified of contact details of any external suppliers coming onto the venue. A generator will be necessary if an electrical source is required externally.

Utility Supply – Ashbourne Self Catering Ltd cannot accept responsibility for a shortage of water or a lack of electricity at the Accommodation where this is as a result of a drought, an act or omission of the relevant water or electricity supply company, or for any other reason outside of Ashbourne Self Catering Ltd’s reasonable control.

Insurance – Guests’ personal belongings are not covered by our insurance.

Substances – We operate a zero-tolerance policy with regards to illegal substances and so-called legal highs. If any evidence is found of substance use, we reserve the right to withhold your damage charge.

 

 

Changes To These Conditions

Our Terms and Conditions are subject to amendment; we therefore suggest that you print a copy for reference. If our terms and conditions change, and in the unlikely event that a dispute arises, we will honour the version of our terms and conditions that you booked under, providing that these are sufficiently evidenced (a screenshot or ‘print screen’ with date stamps and associated headers from our website is adequate for this purpose).

 

 

 

Hot Tub Terms and Conditions

As the lead guest you are responsible for ALL the people in your party staying at Shepherd’s View Lodge. You are accepting that you are aware and agree to this information. A copy of the rules will be available in your property guest welcome folder or mounted on the wall. The lead guest is responsible for making sure that all members of their party, and their guests, are aware of, and strictly adhere to the guidelines for proper use of the hot tub.

For your (and your guests’ safety), it is essential to understand and adhere to the advice and guidelines for proper use as outlined below:

• The hot tub will have been emptied, cleaned and refilled, meaning that it may not be up to temperature until late evening/early the next morning after your check-in.
• The hot tub is out of use between 10pm and 6am the following morning due to self-cleaning and filtering activity. The hot tub must not be used during this period.
• Lodge & Home Rentals LLP takes no responsibility for any accident, injury or health issue resulting from the use of the hot tub.
• The hot tub must never be switched off at the mains. Only authorised maintenance personnel are authorised to control the mains power.
• Hot tub cleanliness is paramount. For your own safety it is essential that the water is kept clean, as failure to do so results in the water balance changing, which seriously diminishes the effectiveness of the sanitising chemicals. Our authorised maintenance personnel will check the chemical balance of the hot tub periodically to monitor the levels of microbes, water balance and quality. Water balance/chemicals will be adjusted as necessary and results recorded. This procedure is a safety requirement for hot tubs in holiday properties and ensures that the chemical balance of the water remains continuously safe for your enjoyment throughout your stay.
• If upon inspection the hot tub is found to be dirty due to misuse, it may be necessary for us to empty the hot tub and switch it off. We reserve the right to turn the hot tub off for the remainder of your stay, with no compensation owed.
• Do not exceed the maximum number of bathers allowed in the hot tub (one per seat)
• People with infectious diseases should not use the hot tub.
• Do not use the hot tub after a heavy meal or whilst under the influence of drugs, alcohol or medication.
• People on medication should always consult their doctor before using the tub.
• People who are pregnant, obese, have heart conditions, blood pressure problems, circulatory problems, skin conditions or diabetes should always consult their doctor before using the tub.
• Do not use the tub immediately after strenuous exercise.
• Prolonged use of the hot tub can lead to hyperthermia. This is a dangerous condition where the internal body temperature exceeds 37 degrees. Symptoms may include failure to perceive impending hazard, failure to perceive heat, failure to recognise the need to leave the tub, unconsciousness and drowning.
• Do not open the electrical box of the hot tub.
• The hot tub cover must remain closed at all times when not in use. When removing and replacing the cover, do not attempt to forcibly pull the lid or its clips. Always strap the lid down where possible using the clips when you leave the tub. Failure to do so may end up with the lid being blown off and can damage the lid and its supporting arms. This could be very expensive to repair and you are liable for the cost.
• Do not allow any pets in the hot tub.
• NEVER leave one person alone in the tub or let them sleep in it. This could lead to drowning.
• Do not drink the water, or allow the water to enter your mouth. It is your responsibility to instruct any children of this advice.
• NEVER allow children under 5 in the hot tub. All children over 5 must be supervised by a responsible adult.
• Please treat the tub as if it were your own, as maintenance is expensive. This is an important health and safety legal requirement for hot tubs used in a commercial environment. You must adhere to the guidelines set out in this document. Failure to do so could result in injury or death and Lodge & Home Rentals LLP accepts no liability, due to loss or injury in relation to inappropriate behaviour or misuse whilst in or around the confines of the hot tub.
• Guests must shower and use the toilet before entering the hot tub. Instruct your children to shower and visit the toilet prior to use of the tub and inform them to keep their heads out of the water (especially mouth and ears).
• Do not wear sun tan lotions, fake tan or skin creams.
• Do not use any soaps or detergents of any type in the hot tub.
• Keep all loose articles of clothing and jewellery away from the rotating jets.
• Do not jump into the hot tub, nor stand on or jump on the lid.
• Be aware that surfaces in and around the hot tub may be slippery with water or ice.
• Never take glass into the hot tub, plastic glasses are provided. Any glass broken in or around the tub needs to be reported immediately by email to reservations@lodgeandhomerentals.com.

Thank you for your cooperation and understanding.

 

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