Bed Linen, Towels and Tea Towels are provided
Arrival and departure – Guests are asked to arrive after 4pm and depart before 10am unless stated otherwise on your Reservation Agreement. We request that cottages are left clean and tidy on departure.
The accommodation is all non-smoking.
The property is available only for the number of people as quoted on the Reservation Agreement. Any other guests using the facilities will be asked to leave unless this has been notified and given permission by email from Ashbourne Self Catering Ltd.
Security deposit – this will be returned in full following your stay by BACS or card refund if you and all members of your party agree:
In the event of breakages or damage, the detail will be notified and discussed with the client prior to deduction from the refundable damage charge.
Compensation will not be payable where any change or cancellation plans result from force majeure. Except where otherwise expressly stated in these Conditions, we will not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to properly perform any of their respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of us (referred to as force majeure in these Conditions). By way of example, force majeure includes fire, flood, exceptional weather conditions, pandemics, destruction or damage of the property by any cause (other than negligence of us) and all similar situations. No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by us to you.
Weather and Snowfall
We will not be able to offer you a refund if you are unable to enter the property because of any weather condition, be it snowfall or otherwise. You are strongly advised to take out independent holiday cancellation insurance to cover you for having to cancel your holiday due to heavy snowfall or any other conditions which may affect your journey and arrival.
Illness and Bereavement
Unfortunately due to illness or bereavement we can’t cancel or change your booking; for this reason we recommend taking out holiday insurance.
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
It is a booking condition that the number of people occupying the property may not exceed the advertised capacity, without prior written consent. Suppliers may terminate your booking without refund in the event you breach this condition in accordance with their terms and conditions. In some circumstances we do allow day guests for an extra fee (on request).
Candles – No naked flame candles are allowed in the venue, please use LED only.
Behaviour- We expect all our clients to have consideration for other people in the vicinity, with particular focus on noise levels after 10.00pm. If in the owner or property managers reasonable opinion, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the property. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Should we receive complaints concerning your behaviour and specifically noise, we reserve the right to permanently withhold some or all of your refundable damage charge.
Music – No outdoor music (smartphone & iPod included) is permitted after 10pm. All music & noise must be retained at an acceptable volume during your stay. Indoor music – All amplified music must be played within the house and during this time, all conservatory doors and all windows must be closed. All amplified music must cease by midnight. All other music must cease by 1am.
External suppliers – Prior to your stay, we must be notified of contact details of any external suppliers coming onto the venue. A generator will be necessary if an electrical source is required externally.
Utility Supply – Ashbourne Self Catering Ltd cannot accept responsibility for a shortage of water or a lack of electricity at the Accommodation where this is as a result of a drought, an act or omission of the relevant water or electricity supply company, or for any other reason outside of Ashbourne Self Catering Ltd’s reasonable control.
Insurance – Guests’ personal belongings are not covered by our insurance.
Substances – We operate a zero-tolerance policy with regards to illegal substances and so-called legal highs. If any evidence is found of substance use, we reserve the right to withhold your damage charge.
Changes To These Conditions
Our Terms and Conditions are subject to amendment; we therefore suggest that you print a copy for reference. If our terms and conditions change, and in the unlikely event that a dispute arises, we will honour the version of our terms and conditions that you booked under, providing that these are sufficiently evidenced (a screenshot or ‘print screen’ with date stamps and associated headers from our website is adequate for this purpose).
As the lead guest you are responsible for ALL the people in your party staying at any one of our Ashbourne Self Catering properties. You are accepting that you are aware and agree to this information. A copy of the rules will be available in your property guest welcome folder or mounted on the wall. The lead guest is responsible for making sure that all members of their party, and their guests, are aware of, and strictly adhere to the guidelines for proper use of the hot tub.
Hot Tub Rules: We understand that having a hot tub or swim spa in your self-catering accommodation is a truly luxurious touch and will enhance your experience at any one of Ashbourne Self Catering properties. We want you to have pleasurable experience relaxing with friends and family for your special celebration or get-together. For your (and your guests’ safety), it is essential to understand and adhere to the advice and guidelines for proper use as outlined below:
Thank you for your cooperation and understanding. We hope that you enjoy all of the facilities at your chosen Ashbourne Self Catering property.
Cancellations – Once the £500 deposit has been paid to confirm a booking with Ashbourne Self Catering Ltd, the Guest has entered into a non-refundable legal contract and is responsible for the full balance of the cost of the reservation. In the event of a cancellation by the Guest, you must notify us as soon as possible in writing. In an event of the accommodation becoming unavailable due to a problem with the house or its facilities, we have the right to cancel your reservation in advance and you will be refunded the full amount of the booking. We would only cancel your accommodation if it was unavailable for reasons beyond our control such as fire, flooding or structural problems. We would attempt to offer you alternative accommodation – however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Liability would not extend beyond this refund.
Arrival and departure times – Guests are asked to arrive after 4pm on the check-in date and depart before 10am on the check-out date (except for Sunday check-out by 4pm). This applies to any external suppliers, such as marquee providers or florists, unless otherwise agreed in writing by Ashbourne Self Catering Ltd. Please check in advance when your suppliers need to set up, as this may require you to book out the venue for an additional night.
Refundable Damage Charge – This will be returned in full following your stay by BACS or card refund if the following points are adhered to:
Guests – The property is available only for the number of people as quoted on the Reservation Agreement. Any other guests using the facilities will be asked to leave unless this has been notified and given permission by email from Ashbourne Self Catering Ltd.
External suppliers – Prior to your stay, we must be notified of contact details of any external suppliers coming onto the venue. Unless otherwise agreed in writing by Ashbourne Self Catering Ltd, any external suppliers cannot access the venue outside of your check-in and check-out times. A generator will be necessary if an electrical source is required externally. A water tank will be necessary if a water source is required externally.
Utility Supply – Ashbourne Self Catering Ltd cannot accept responsibility for a shortage of water or a lack of electricity at the Accommodation where this is as a result of a drought, an act or omission of the relevant water or electricity supply company or for any other reason outside of Ashbourne Self Catering Ltd’s reasonable control