If your booking is unable to go ahead due to any updated government Covid-19 regulations, we will contact you by email. Please do not get in touch with us, as we make our way through reservations in date order.
Can I book a holiday for 2022/23?
Absolutely! If the government prevents us from being able to open, due to Covid restrictions, we shall offer a credit voucher for the amount paid to date. This will be valid for 24 months, and can be used in any of our venues. We are able to split the credit voucher into small amounts, if these need to be shared between group members, or you wish to make several smaller visits.
My balance is due, do I need to pay it?
If you have paid a deposit, your remaining balance is liable for payment at the due dates.
Will I get a refund if I cancel my holiday?
If you have a holiday booked and choose not to travel, outside of the government restrictions (disinclination to travel) then our standard cancellation terms will apply. Click here to see the terms and refund policy. A full refund will not be applicable. Please contact us if you have any concerns or circumstances you wish to discuss.
Please check with your travel insurance provider; if you are able to claim for your holiday cancellation, please let us know and we will process it for you.
What happens if I develop symptoms or are contacted by Test & Trace?
If one or more of your group are unable to stay due to developing Covid, or have been in contact with someone who has tested positive for Coronavirus and you wish to cancel your stay, we are unable to give a refund or postpone your reservation. Should you test positive for Coronavirus during your stay, please notify us immediately. It is recommended that you travel to your home address for support from your registered healthcare provider and family/friends/community whilst you isolate. If you are unable to return home safely and therefore isolate in our property, all costs and fees relating to all affected bookings will be borne by the guest.
– The Ashbourne Self-Catering Team