If you have an upcoming reservation with us this summer, please be aware that we are extremely busy and our phone lines are currently unmanned. If your booking is unable to go ahead due to the updated government Covid-19 regulations, we will contact you by email. Please do not get in touch with us, as we make our way through reservations in date order.
Can I book a holiday for later in the year?
Absolutely! Please note that our online pricing for stays before the 21st June has been discounted to reflect a reduced number of guests, and consequently a reduced number of bedrooms in our properties. Although guests retain exclusive use of the house that you book, certain rooms will be closed off. For additional bedrooms for reservations before the 21st June 2021, extra charges apply.
My balance is due, do I need to pay it?
If you have paid a deposit, your remaining balance is liable for payment.
Will I get a refund if I cancel my holiday?
If you have a holiday booked and choose not to travel, outside of the government restrictions (disinclination to travel) then our standard cancellation terms will apply. Click here to see the terms and refund policy. A full refund will not be applicable. Please contact us if you have any concerns or circumstances you wish to discuss.
Please check with your travel insurance provider; if you are able to claim for your holiday cancellation, please let us know and we will process it for you.
What happens if I develop symptoms or are contacted by Test & Trace?
If this occurs either before or during your stay, please contact us immediately to discuss your options. It is recommended you travel to your home address for support from your registered healthcare provider and family/friends/community whilst you isolate If you are unable to return home and isolate in the property, all costs and fees relating to all affected bookings will be borne by the guest.
– The Ashbourne Self-Catering Team