Following the latest government announcement, we are only able to take new bookings for stays before 23rd December 2020 for guests that fit certain exemptions. Please get in touch with us to make a prior reservation or book online here, stating the criteria that you fit under in the Notes/Requests box. The criteria are as follows if you need to book a stay before 23rd December 2020:

  • Are unable to return to their main residence, and consequently are using the alternative accommodation as their main residence (for example due to home repairs).
  • Need accommodation while moving house or attending a funeral.
  • Need to self-isolate as required by law.
  • Need accommodation for the purposes of their work, or children who need accommodation for the purposes of education.
  • Are elite athletes, their coach or (in the case of an elite athlete who is a child), the parent of an elite athlete, and need accommodation for the purposes of training or competition.
  • Are visiting from abroad on holiday or for work purposes.
  • Business meetings with up to a total of 30 people if reasonably necessary – for example for the purposes of work that cannot be done at home – if social distancing can be maintained COVID-19 guidance is followed. Event spaces can be used for reasons permitted by law, including for education and training purposes where reasonably necessary.

 

What do I do if I have a holiday booked for November?

Please get in touch and we will discuss your options, which may include transfer of dates, credit or refund. Terms and conditions apply.

My balance is due, do I need to pay it?

If you have paid a deposit, your remaining balance is liable for payment.

Can I book a holiday for later in the year?

We are continuing to take bookings from 23rd December 2020 onwards and are reviewing all the COVID-19 restrictions as and when they are updated.

If you decide to cancel, when there are no restrictions in place, you will be subject to our standard refund policy and no refund will be given. See our full terms and conditions here, including amendments relating to travel during the pandemic.

What happens if I have been advised to self-isolate?

Please contact us if this is the case and we can discuss your options, including transferring your holiday dates.

Will I get a refund if I cancel my holiday?

If you have a holiday booked after 3rd December and choose not to travel, outside of the government restrictions (disinclination to travel) then our standard cancellation terms will apply. Click here to see the terms and refund policy. A full refund will not be applicable. Please contact us if you have any concerns or circumstances you wish to discuss.

Please check with your travel insurance provider; if you are able to claim for your holiday cancellation, please let us know and we will process it for you.

 

What happens if I develop symptoms or are contacted by Test & Trace?

If this occurs either before or during your stay, please contact us immediately to discuss your options. It is recommended you travel to your home address for support from your registered healthcare provider and family/friends/community whilst you isolate If you are unable to return home and isolate in the property, all costs and fees relating to all affected bookings will be borne by the guest

 

 

– The Ashbourne Self-Catering Team

 

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