Please be aware that we are extremely busy following the release of the government’s Covid-19 roadmap. Our phone lines are currently unmanned, so we ask that you contact us by email, and we’ll aim to get back to you within 72 hours.

 

Following the latest government announcement, we are only able to take new bookings for stays before 12th April 2021 for guests that fit certain exemptions. Please get in touch with us to make a reservation or book online here, stating the criteria that you fit under in the Special Requests box. The criteria are as follows if you need to book a stay before 12th April 2021:

  • Are unable to return to their main residence, and consequently are using the alternative accommodation as their main residence (for example due to home repairs).
  • Need accommodation while moving house or attending a funeral.
  • Need to self-isolate as required by law.
  • Need accommodation for the purposes of their work, or children who need accommodation for the purposes of education.
  • Are elite athletes, their coach or (in the case of an elite athlete who is a child), the parent of an elite athlete, and need accommodation for the purposes of training or competition.
  • Are visiting from abroad on holiday or for work purposes.
  • Business meetings with up to a total of 30 people if reasonably necessary – for example for the purposes of work that cannot be done at home – if social distancing can be maintained COVID-19 guidance is followed. Event spaces can be used for reasons permitted by law, including for education and training purposes where reasonably necessary.

 

Can I book a holiday for later in the year?

We are continuing to take bookings for single households from 12th April, two households from 17th May, and reservations for any size of group from the 21st June. Please note that our online pricing for stays before the 21st June has been discounted to reflect a reduced number of guests, and consequently a reduced number of bedrooms in our properties. Although guests retain exclusive use of the house that you book, certain rooms will be closed off. For additional bedrooms for reservations before the 21st June 2021, extra charges apply.

 

What do I do if I have a holiday booked for before 12th April?

The lead guest can email us at any time up to 7 days before your arrival date to discuss your options, which may include a transfer of dates or a credit voucher valid for 24 months. Terms and conditions apply.

 

My balance is due, do I need to pay it?

If you have paid a deposit, your remaining balance is liable for payment.

 

What happens if I have been advised to self-isolate?

Please contact us if this is the case and we can discuss your options, including transferring your holiday dates.

 

Will I get a refund if I cancel my holiday?

If you have a holiday booked and choose not to travel, outside of the government restrictions (disinclination to travel) then our standard cancellation terms will apply. Click here to see the terms and refund policy. A full refund will not be applicable. Please contact us if you have any concerns or circumstances you wish to discuss.

Please check with your travel insurance provider; if you are able to claim for your holiday cancellation, please let us know and we will process it for you.

 

What happens if I develop symptoms or are contacted by Test & Trace?

If this occurs either before or during your stay, please contact us immediately to discuss your options. It is recommended you travel to your home address for support from your registered healthcare provider and family/friends/community whilst you isolate If you are unable to return home and isolate in the property, all costs and fees relating to all affected bookings will be borne by the guest.

 

 

– The Ashbourne Self-Catering Team

 

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